Terms of Service

The rules for using the service: accounts, plans, credits, payments, cancellation and refunds, acceptable use, and our responsibilities.

These terms are an agreement between you and VocalRemoverApp ("we", "us"), the operator of VocalRemoverApp at vocalremoverapp.com (the "service"). By creating an account or using the service, you agree to them. If you don't agree, please don't use the service.

The service

VocalRemoverApp is an online service delivered through your browser. We may add, change or remove features over time.

The service separates the vocals of a song or video from the rest of the music. The free mode runs on your own device and needs a supported browser; how long it takes depends on your device. HQ cloud mode runs on our servers and uses credits. Separation is never perfect: you may hear traces of the voice in the instrumental or of instruments in the vocals, and some recordings separate better than others.

Your account

You must be at least 18, or the age of majority where you live, to use the service. Give accurate information, keep your sign-in details safe, and tell us right away at support@vocalremoverapp.com if someone else uses your account. One person per account: don't create several accounts to collect extra free credits.

Credits

In HQ cloud mode, 1 credit covers 1 minute of audio, rounded up to the next full minute. The free mode and the 30-second HQ comparison clip don't use credits; comparison clips are limited each day.
Features that use credits show their cost before you start. If a task fails, its credits are returned.
Plans add their credits once a month; yearly plans add them monthly over the year. Plan credits expire at the end of the month they were added for.
Credit packs are one-time purchases. Their credits expire 12 months after purchase.
Free credits for new accounts are limited each day, go to one account per person and network, and expire 30 days after they are added. Throwaway email addresses don't receive them.
When you have credits from several sources, the ones that expire first are used first. Credits have no cash value and can't be transferred or exchanged for money.
When a payment is refunded or disputed, the credits it added are taken back.

Plans and payments

Plans and prices are listed on our pricing page: each plan's price, whether it is billed monthly or yearly, and what it includes. Prices are in US dollars. Sales tax or VAT is added at checkout where it applies.
Automatic renewal. A plan renews automatically at the end of each billing period, at the price shown at checkout, until you cancel. By subscribing, you authorize the charge for each period to your payment method.
Credit packs are one-time charges, authorized at checkout.
Upgrades start right away at the full price of the new plan, and a new billing period starts that day. Yearly plans can't be changed until the year ends; to move to a smaller plan, cancel and subscribe again when your period ends.
Who sells your order. Checkout is handled by Stripe, our online reseller and merchant of record. It is the seller of record for your purchase, collects any sales tax, and also handles order-related inquiries and returns. The charge on your statement shows its name or ours.
Your card details are entered on the checkout page of Stripe. We never see or store your full card number.

Cancellation

You can cancel a plan at any time in your account: open Billing and choose Manage. Cancellation takes effect at the end of the period you have paid for: you keep your plan and its credits until then, and you are not charged again. Credit packs you bought separately are not affected.

Refunds

If something went wrong with a charge, such as a duplicate charge or a charge after you canceled, tell us at support@vocalremoverapp.com within 14 days and we will refund it. Because your credits and plan are ready to use as soon as you pay, we can't offer refunds when you simply change your mind, except where the law gives you that right. You can cancel a plan at any time so that it doesn't renew. When a payment is refunded, what it paid for ends: the plan stops, and the credits the payment added are taken back.

Billing problems

If you believe a charge is wrong, please contact us at support@vocalremoverapp.com before disputing it with your bank. We reply within 2 business days and correct confirmed billing errors within 5 business days.

Acceptable use

Use the service only for lawful purposes. Don't:

break any law, or infringe anyone's copyright, trademark, privacy or other rights;
harass, threaten, defame or impersonate anyone;
create or share content that sexualizes minors, or violent, hateful or illegal content;
try to get around our limits or content checks, gain unauthorized access, or disrupt the service;
use the service through scripts or automated tools, or resell access to it, without our written permission.

Your files and the separated tracks

Upload or open only files you own or have permission to use.
Separating a song doesn't change who owns it. The vocals and instrumental remain part of the original recording and its composition, and we don't give you any license to them. Use them only in ways you have the right to, such as personal practice and study, or with permission from the rights holders.
We check the still frames of videos you send in HQ mode and may refuse a file that breaks these terms; refused files don't use credits.
You keep the rights you have in your files. You let us store and process what you send in HQ mode only to separate it for you, for 24 hours.
If you use the service to infringe someone's rights, you are responsible for any resulting claims. To report a file processed on our servers that infringes your copyright, see our Copyright Notice.

Suspension and termination

We may suspend or close your account if you break these terms, if we suspect fraud or abuse, or if the law requires it. If we close your account for a reason other than a breach of these terms, we will refund the unused part of any prepaid period. You can stop using the service and delete your account at any time in your account settings.

No warranties

The service is provided "as is" and "as available". We don't promise that it will always be available or error-free, or that every result will match what you had in mind. We don't promise any level of separation quality for a particular recording.

Limit of liability

To the extent the law allows, we are not liable for indirect, incidental or consequential damages, or for lost profits or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, or $50 if you paid nothing. Some places don't allow these limits, so they may not apply to you.